Privacy policy

Last updated: 14 November 2026. Draft: have this reviewed by a lawyer and add your company details before store submission.

What we collect

• Account details: name, mobile number, email (optional).
• Location: your pickup point and, for drivers, live location while online or on a trip (including in the background).
• Trips: addresses, route, fare, payment method, ratings, in-app chat and support messages.
• Phone calls to our booking line: your number, the menu option chosen and, where announced, a recording.
• Driver documents: licence, insurance, registration and photos, used only to approve drivers.
• Device push token, to send ride alerts.

Why we use it

To match you with a nearby driver, run and price your trip, keep riders and drivers safe, take payment, send receipts and alerts, and meet legal obligations.

Who sees it

Drivers see a rider's pickup, drop-off and first name for an active trip. Riders see the driver's name, photo, vehicle and live position. Phone numbers are masked during calls. Service providers process data for us (hosting, maps, SMS and voice, push notifications, payments). We do not sell personal data.

Retention

Trip records are kept for accounting and legal reasons. Driver location trails are kept for dispute and safety review. Deleted accounts are anonymised.

Your choices

In the app, open Profile and choose Download my data or Delete my account. You can turn off location and notifications in your phone settings, though the app needs location to work.

Contact

Questions or requests: contact our support team using the Support screen in the app.